trouble uploading pic's

[horseart4u]

is anyone else having trouble uploading pic's to their album? i keep getting a " upload of file failed, please see message below " but there is never a message below to read that says why my pic's aren't loading. I have contacted PT but thay can't reallyseem to tell me why it wont load..

[John_D]

As I said, send me the pic as an attachment. Can't tell if the problem is with that specific image or not, unless I can check it out for myself.

[horseart4u]

Originally Posted by John_D

As I said, send me the pic as an attachment. Can't tell if the problem is with that specific image or not, unless I can check it out for myself.

i did send it to you thank you

[John_D]

Got it now - thanks

[horseart4u]

i hope you can do it. wonder if it's my connection speed? i have broadband wireless

[John_D]

Hi

OK, downloaded your pics to my PC, and they are over 2 megabytes each. Tried to upload to my album and got the 'upload failed' message. Then, I reduced the physical dimensions of a picture to 50% and saved it compressed to reduce file size. Having done that it works.

Problem is, the album upload screen says

Maximum File Size per Picture 97.7 KB
Maximum Picture Dimensions 600 by 600 Pixels

Pictures will be automatically resized to fit within these constraints if possible. However, you may receive better results by doing it manually.

It will try to get your pics down within the limits, but if they are very much too big (pixels or filesize) it will not be able to resize them to fit, and will not upload them.

Unfortunately, I can't post them onto your album.

If you don't have a program to do the resizing, I can cut em down and send them to you.

Check in your windows explorer what it says is the file size against the pics on your computer.